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Effective Date: [Jan 2016] | Last Updated: [24 August 2026]
This Wholesale Shipping, Returns & Refund Policy (“Policy”) governs the eligibility, ordering, production, shipping, returns, claims, and store-credit terms applicable to all wholesale purchases from America & Beyond, LLC (“America & Beyond,” “we,” “us,” or “our”). It supplements, and should be read together with, the Wholesale Terms and Conditions (the “Terms”), which govern the overall wholesale relationship, including acceptance, intellectual property, confidentiality, indemnification, limitation of liability, warranty disclaimers, governing law, notices, assignment, and termination.
This Policy governs the specific transaction and logistics topics addressed in Sections 1–13 below. Where this Policy and the Terms both touch a transaction-logistics topic, this Policy controls. For all other matters — including indemnification, liability limits, warranty disclaimers, governing law and dispute resolution, notices, assignment, survival, and general contract provisions — the Terms control, and this Policy does not separately restate them. Capitalized terms not defined here have the meanings given in the Terms.
America & Beyond is a wholesale supplier of fashion apparel, handbags, accessories, and lifestyle products. We sell exclusively to qualified retail businesses and boutiques and do not sell directly to consumers.
To open a wholesale account, applicants must provide:
A valid business license or proof of retail operation
A resale certificate / sales tax exemption certificate, where applicable
Any additional documentation reasonably requested by America & Beyond to verify eligibility
America & Beyond reserves the right to approve or decline any wholesale account application at its sole discretion. Orders will not be processed until an account has been approved.
Where a valid resale certificate is not provided, America & Beyond reserves the right to charge applicable sales tax on the order.
Minimum opening order: USD $500.00
Minimum reorder: Reorders must meet a minimum of USD $350.00 (or applicable case-pack minimums, whichever is greater) unless otherwise agreed in writing.
Orders must be placed in applicable case-pack quantities or minimum order quantities. America & Beyond reserves the right to adjust order quantities to comply with packaging or production requirements.
Prices and Manufacturer's Suggested Retail Prices (MSRP) are subject to change without prior notice due to fluctuations in raw material costs, labor, freight, tariffs, currency exchange rates, or other market conditions.
Buyers agree to:
Sell purchased merchandise at or above any Minimum Advertised Price (MAP) communicated by America & Beyond, where applicable
Resell merchandise only through the buyer's own approved retail channels (in-store and/or the buyer's own branded e-commerce site), unless otherwise authorized in writing
Refrain from reselling merchandise on third-party marketplaces (e.g., Amazon, eBay, Walmart Marketplace, discount/closeout sites) without prior written authorization from America & Beyond
Violation of this section may result in suspension or termination of the wholesale account as described in the Terms.
Many of our products are handcrafted and manufactured specifically for each order. Estimated production and shipping dates provided at trade shows or during order confirmation are estimates only and may change due to:
Artisan production schedules
Availability of raw materials
Quality control requirements
Seasonal demand
Shipping and customs delays
Circumstances beyond our reasonable control
Because products are made to order, cancellations will not be accepted within 30 days of the scheduled ship date unless approved in writing by America & Beyond.
All opening orders must be prepaid unless otherwise approved by America & Beyond in writing.
Accepted payment methods include:
Visa
Mastercard
American Express
Discover
Wire Transfer
Check
Other approved payment methods
Orders are not considered confirmed until the required deposit or full payment has been received. Delayed or incomplete payments will delay production and shipment.
In the event of non-payment, collection costs, attorneys' fees, court costs, and related expenses are addressed in the Terms.
America & Beyond reserves the right to select the shipping carrier and shipping method unless alternative routing instructions — including use of the Customer's own freight forwarder — are agreed upon in writing before shipment. Customers using their own freight forwarder are responsible for coordinating pickup and any related costs.
Shipping charges are invoiced separately and are payable by the Customer.
All orders are shipped from India. Unless otherwise agreed in writing, shipments are made FOB Origin (India) — title and risk of loss pass to the Customer upon delivery of goods to the carrier. America & Beyond recommends Customers arrange shipping insurance for high-value shipments.
The ship date represents the date on which merchandise leaves our warehouse. It does not represent the delivery date.
Typical transit times are approximately 10–14 business days after shipment; however, delivery times are estimates only and are not guaranteed.
Delivery may be delayed due to customs inspections, weather conditions, transportation disruptions, carrier delays, governmental actions, or other circumstances beyond our control. America & Beyond shall not be liable for delays caused by third-party carriers or customs authorities, subject to the Terms.
International Duties & Customs: The Customer is solely responsible for all customs duties, import taxes, brokerage fees, and other government-imposed charges associated with importing merchandise into the destination country, unless otherwise agreed in writing.
Insurance: America & Beyond recommends that Customers arrange cargo/transit insurance for all shipments. For orders exceeding USD $2,500 in value, transit insurance is required prior to shipment, and a minimum insurance charge will apply to such orders.
Price Adjustments on Unshipped Orders: In the event of a significant increase in raw material, labor, freight, tariff, or currency costs occurring after an order is placed but before it has shipped, America & Beyond reserves the right to adjust pricing on the unshipped portion of that order accordingly. Customers will be notified of any such adjustment and may cancel the affected unshipped portion within 5 business days of notice without penalty.
Any request to modify or cancel an order must be submitted in writing to: info@americaandbeyond.com
Order changes or cancellations become effective only after written approval from America & Beyond.
Unless otherwise agreed in writing:
Backordered merchandise may ship within 30 days of the original scheduled shipment date.
Orders that have entered production or are already in transit cannot be cancelled.
Refunds will not be issued solely because merchandise ships as a backorder within the permitted period.
Customers refusing delivery remain responsible for:
Original shipping charges
Return freight charges
Applicable restocking fees
Any additional costs incurred by America & Beyond
All returns require prior written authorization and a valid Return Merchandise Authorization (RMA) number.
To obtain an RMA, please contact: Email: info@americaandbeyond.com Phone: (+1) 917-261-3001
Returns received without an authorized RMA may be refused.
Claims relating to damaged merchandise, shortages, manufacturing defects, or incorrectly shipped products must be submitted in writing within seven (7) calendar days after receipt of the shipment.
America & Beyond may require photographs or additional documentation before approving any claim.
The following are final sale and not eligible for return, exchange, or credit, unless they arrive damaged, defective, or incorrect:
Sample and showroom units
Closeout, clearance, and discontinued merchandise
Custom or private-label orders made to a buyer's specification
Approved returns must:
Be shipped within 14 calendar days after the RMA has been issued.
Be unused, unwashed, unworn, and in original resalable condition.
Include original packaging, labels, tags, and accessories.
Garment Defects: If a garment is received with a manufacturing defect, only the individual size(s) or unit(s) confirmed to be defective will be eligible for replacement or merchandise credit. The remaining garments within the pack that are not defective are not eligible for return, replacement, or credit.
If the entire pack is determined by America & Beyond to be defective due to a manufacturing issue, the complete pack may be approved for replacement or merchandise credit at our sole discretion.
Merchandise that has been altered, washed, steamed, worn, damaged after delivery, or returned without original packaging may be refused or may receive only partial credit. Merchandise rejected under this section will be returned to the Customer at the Customer's expense, or disposed of, at America & Beyond's discretion, if not reclaimed within 30 days of rejection notice.
Approved returns are subject to the following:
Standard approved returns: 20% restocking fee
Returns involving broken case packs, customer-used merchandise, damaged packaging, washed or steamed items, or merchandise requiring additional processing may be subject to:
A restocking fee of up to 50%, or
Rejection without credit.
America & Beyond reserves the sole right to determine the condition and eligibility of returned merchandise.
America & Beyond does not issue cash refunds on wholesale orders, including for approved returns, damaged, defective, or incorrect merchandise.
All approved claims will be resolved exclusively in the form of store credit toward a future purchase, at our sole discretion. Store credit is valid for twelve (12) months from the date of issuance and may be applied toward the Customer's next qualifying order of USD $350.00 or more
All America & Beyond products are handmade only. They are handcrafted by skilled artisans using natural and recycled materials, including bamboo, jute, shell, raffia, rattan, cotton, cane, wood, glass, aluminum, and paper.
Due to the handmade nature of these products, slight variations in color, texture, weave, finish, dimensions, and natural characteristics are normal and should not be considered defects.
Such variations do not qualify for returns, exchanges, credits, or warranty claims.
Customer is responsible for ensuring that resold merchandise complies with all applicable laws, labeling requirements, and safety standards in the jurisdiction(s) where it is resold. In the event a product recall or compliance issue arises due to a confirmed manufacturing defect, America & Beyond will cooperate in good faith on remedial action; liability in connection with any recall is addressed in the Terms.
Confidentiality of wholesale pricing, catalogs, and line sheets; assignment of the wholesale account; account termination; warranty disclaimers; force majeure; limitation of liability; indemnification; governing law and dispute resolution; notices; waiver; survival; and other general contract provisions are governed exclusively by the Wholesale Terms and Conditions and are not restated here. In the event of any inconsistency between this Policy and the Terms regarding those topics, the Terms control.
This Policy may be amended by America & Beyond at any time. The version published on our website at the time an order is placed governs that transaction.